Aim: From impasse to action

1) What’s it all about?

Good business is built on good relationships; skill in maintaining and developing this is paramount. Conflict is, however, unavoidable even in the best of relationships; but it can lead to great change and improvement. This workshop explores problems in work relationships and the different ways these can be managed positively.

2) Why iOpener?

As a remote and virtual team of different nationalities we have endless possibilities for conflict to arise between us. We therefore have to have methods and tools to deal with issues constructively when they arise either directly or indirectly.

3) How?

The emphasis here is helping participants to develop practical approaches to openly confront and manage all kinds of conflict situations. This is a very participative, practical and interactive workshop. It is largely based on self-understanding and rehearsing responses to typical conflict situations.

4) Participants

This workshop is for 8 participants. Ideally they think about conflict situations which they have been in which they would have liked to have handled more effectively. These can be either where they were directly or indirectly involved.

5) Outcomes

Participants will:

• Recognise conflict and potential conflict triggers when they arise (including cross-cultural issues)
• Learn strategies to deal with conflict and make relations positive
• Become aware of techniques for dealing with both direct and indirect conflict
• Understand one’s personal response to conflict and how to flex one’s approach
• Investigate a toolkit for moving relations forward into collaboration and cooperation
• Learn how to facilitate 3rd party conflict between others

6) Participants cover